experience in all aspects of racquet/court sports industry
Customer Experience
Coaching & Instruction Quality
Coaching & Instruction Quality
Customer experience is the heartbeat of a great club because it defines how every member and guest feels the moment they walk through the door and long after they leave. No matter how impressive the facilities or how skilled the staff, it’s the quality of the experience—friendly interactions, seamless service, and a sense of belonging—that drives loyalty and word-of-mouth growth.
Coaching & Instruction Quality
Coaching & Instruction Quality
Coaching & Instruction Quality
Coaching quality is a cornerstone of any successful club because it directly impacts player development, member satisfaction, and long-term retention. Skilled coaches don’t just teach technique—they inspire confidence, create engaging sessions, and adapt to players’ individual goals and abilities. When members feel they are consistently l
Coaching quality is a cornerstone of any successful club because it directly impacts player development, member satisfaction, and long-term retention. Skilled coaches don’t just teach technique—they inspire confidence, create engaging sessions, and adapt to players’ individual goals and abilities. When members feel they are consistently learning and improving, they are far more likely to stay committed to the club, invest in lessons, and recommend the experience to others.
Leadership Pathways
Coaching & Instruction Quality
Leadership Pathways
Leadership pathways for staff are a critical element to a club because they ensure long-term stability, motivation, and growth within the team. When staff see clear opportunities to progress—whether from assistant to head coach, or from front-desk associate to operations manager—they feel valued and invested in the club’s success.
deliverables- Connecting communities
World-Class Management
Complete Staffing & Development
World-Class Management
PSI partners with clubs to deliver world-class consulting in management and operations, while enhancing signature programming and customer experiences. We work alongside your current staff—or support in hiring top-tier leaders and team members—to strengthen every aspect of your facility. Our consulting approach centers on People, Products, and Process, ensuring your padel, tennis and racquet sports properties achieve sustainable success.
Cost Savings
Complete Staffing & Development
World-Class Management
Cost savings are one of the most important factors in building a sustainable racquet facility. Through PSI’s consulting services, we provide detailed insight and recommendations to help clubs allocate resources more effectively. By reducing overhead and streamlining operations, we empower facilities to reinvest in areas that drive growth—such as infrastructure, programming, and member experience—ensuring long-term financial health and sustainability.
Complete Staffing & Development
Complete Staffing & Development
Complete Staffing & Development
At PSI, we focus on the People, Products, and Process that shape a club’s success. By investing in your staff’s growth, equipping them with proven programs, and streamlining the systems they work within, we create the foundation for excellence. This approach not only strengthens individual skills but also unites your team into a world-class staff that consistently delivers outstanding experiences for members and guests.
Drive Your Brand
Signature Programming & Amenities
Complete Staffing & Development
We want to connect communities through thriving racquet facilities throughout the country. For your facility to reach new heights we need to connect with those that might never come through your doors. We work closely with the club management team to assess current strategies and targets that will drive community engagement, overall revenue and ultimately a sustainable facility.
Signature Programming & Amenities
Signature Programming & Amenities
Signature Programming & Amenities
Our team of industry leading Executive Directors and our years of experience in program design and implementation will build signature programs for both adult and youth programs. These signature programs will be catered to each individual club to meet the immediate and long-term needs of their racquet and court sports programs.
We believe that there are huge opportunities for reimagined or brand-new amenities that will complement all of your clubs facilities. These could be amenities that use existing facility space or finding space that can support additional court and racquet sports.
Generate Revenue
Signature Programming & Amenities
Signature Programming & Amenities
We have seen an increase in revenue of 25% and above in our clubs due to our systems, structures, and programming. Clubs have a huge opportunity to grow and retain membership, program revenue, and new revenue streams, but they need to be willing and able to adapt to what their membership needs have become. Customizing the program pathways, events, socials, new amenities, and opportunities in the tennis shops will all generate additional revenue for the club very quickly.
On-Boarding with Member Experience Elements
Our People are the most important element to our success, and we invest in our team to provide some incredibly special on-boarding elements. One of those will be to provide specific business institute experience training programs to all our leaders and support staff. We will deliver first-class staffing, on-the-job training for ALL employees, signature programming, a new tennis- wellness program, and strategic events, socials, and tournaments that drive the highest level of member experiences in our industry.
On-going Support
Our Promise is that we will be there, as questions or issues arise, every step of the way. We build long lasting relationships with the facilities we work with. PSI sees all our agreements as multi-year agreement with support that would include development of current staff, on-going first-class staffing, on-the-job training for ALL employees, continued staff development, program development, and anything additional that Clubs would request from PTI.
Strategic and Operational Plans
Strategic and Operational Plans
PSI will provide a very strategic, systematic plan for sustainability for all the Clubs racquet and court sports facilities. This will include if needed; new operational systems and structures, overall business structure of the facility from staffing, roles and expectations, operational goals, pricing models. We will also reimagine the tennis facility at the same time we will fully support current club core values and service philosophy, mission and vision, HR policies, and membership structure.
Facility Review and Solutions
Strategic and Operational Plans
PSI will deliver new innovative, cost savings, and sustainable solutions for your Club. There will be a clear path forward as we will have taken a deep dive into the financials and come away with sustainable pricing models on programs and membership. We look at all aspects of the facility from its structure, layout, and its overall functionality.
Financial Review and Solutions
Financial Review and Solutions
PSI will deliver new financial tracking systems and structures, additional revenue streams, robust data. We will put new systems and structures in place that will guide our business decisions, recruitment of future members, our budget/forecasting, inventory and more.