Facilty operations and Design
Facility Consulting
Program Assessment and Reimagined
Facility Consulting
PSI provides world-class racquet sports facility consulting—covering tennis, padel, pickleball, and more. Our services include management and operational guidelines, signature programming, and strategies for elevating customer experiences. We collaborate with your existing staff or assist in hiring top-tier leaders and support teams, ensuring every club in our network is equipped for sustainable success.
Strategic Planning
Program Assessment and Reimagined
Facility Consulting
PSI provides consulting for padel, tennis, pickleball, and other court sport facilities, delivering strategic and systematic plans that ensure long-term sustainability. Our approach is designed to strengthen every aspect of a club’s racquet sports operations, creating a foundation for growth and success.
Program Assessment and Reimagined
Program Assessment and Reimagined
Program Assessment and Reimagined
With a team of industry-leading Executive Directors and years of expertise in program design and implementation, PSI develops signature programs for both adult and youth players. Each program is tailored to the unique needs of the club, addressing both immediate opportunities and long-term goals across racquet and court sports.
Pricing Model Assessment
Pricing Model Assessment
Program Assessment and Reimagined
We have seen it first hand where clubs start off with the wrong pricing models or gimmick strategies that are simply unsustainable. PSI works with each facility to evaluate membership dues, program costs, and overall pricing structures. Through our consulting approach, we provide insights and recommendations that help management implement effective pricing models tailored to their market—ensuring both financial sustainability and member value.
Operations Assessment
Pricing Model Assessment
Customer Experience Plan
PSI reviews the overall business structure of each facility, including staffing, roles and expectations, operational goals, core values, mission and vision statements, pricing models, HR policies, and membership structure. Through our consulting approach, we provide guidance and strategies that align these elements to create a cohesive, efficient, and sustainable operation.
Customer Experience Plan
Pricing Model Assessment
Customer Experience Plan
We refer to this area as connecting the community and members to the facility. Through our consulting services, we help clubs design and enhance socials, leagues, and events that create the emotional connection members build with their club. By evaluating every element that impacts the customer experience, we implement strategies that foster loyalty and turn members into passionate advocates.
Staff Development
Racquet Shop Assessment
PSI reviews all staff positions, job descriptions, roles, and expectations, aligning them with proven standards that drive success across our partner clubs. Through our consulting approach, we provide ongoing development for your entire team—both on the court and off—ensuring consistency, growth, and long-term excellence.
Racquet Shop Assessment
Racquet Shop Assessment
PSI assesses your product lines, staffing, pricing, selection process, merchandising, and overall operations to identify opportunities for improvement. Drawing on our experience with highly successful retail models, we provide consulting strategies to help you implement systems and structures that drive profitability and long-term success.
Facility Design
Facility Design
PSI helps facilities design exceptional member and customer experiences by conducting a comprehensive facility assessment. This includes key areas such as the welcome center, pro shop, outdoor lounge spaces, court seating, landscaping, lighting, and building upgrades—ensuring every aspect of the club environment contributes to a welcoming and engaging experience.
New Amenities
New Amenities
Facility Design
We understand that today’s facilities must offer a diverse range of amenities to retain and grow their membership. Through our consulting services, we guide clubs in expanding their court sport programs by adding options such as padel, pickleball, bocce, POP tennis, platform tennis, and more—helping create vibrant, multi-sport destinations that appeal to a wide audience.
event operations
Day to Day Operations
Community Involvement & Outreach
Day to Day Operations
For years, PSI has operated some of the largest and most successful tournaments and events on the WTA, ATP, ITF, USTA tournaments, as well as large club functions. We bring that expertise to your facility by implementing innovative and profitable solutions—proven across the U.S.—that elevate both competitive play and community-driven events.
Partnerships
Community Involvement & Outreach
Day to Day Operations
Our team has built partnerships with some of the world’s largest corporations, and we are ready to help your facility do the same. Through our consulting services, we work with you and your community to develop meaningful partnerships with businesses and individuals across the region, creating lasting value and support for your club.
Community Involvement & Outreach
Community Involvement & Outreach
Our purpose is to help facilities design and operate events that are embraced by the entire community and become annual highlights for the region. Through our consulting services, we guide outreach strategies that engage service organizations, non-profits, charities, youth programs, at-risk groups, and schools—ensuring the event is not only successful but also deeply connected to the community it serves.
Fan Engagement
At PSI, we elevate fan engagement by focusing on the entire experience—not just what happens on the court. From hospitality and event flow to social spaces and interactive programming, we create an atmosphere where fans feel connected, entertained, and eager to return.
Entertainment
Entertainment
Your socials will be transformed into an event with tennis/padel/pickleball remaining the focal point. We will help you engage with demographics that may never step in your door, but will be thrilled that they did.
B2B & B2C
Entertainment
We help clubs design a variety of ways for businesses to engage in both B2B and B2C interactions during events. At the same time, our consulting approach ensures strategies are in place to engage every type of fan—whether they are passionate tennis enthusiasts or casual attendees—so the overall experience is balanced and inclusive.
Hospitality
Marketing and Media
Marketing and Media
Southern hospitality isn’t limited to the South—and we help clubs bring that same level of care to their events. Through our consulting services, we guide facilities in designing hospitality programs that feature engaged staff and thoughtful service. From tailored experiences for patrons to premium offerings for sponsors and corporate executives, we provide strategies to ensure every guest feels valued.
Marketing and Media
Marketing and Media
Marketing and Media
We collaborate with your team to craft and share the best story of your event. Through our consulting services, we provide guidance on working with local, state, and national media outlets—including TV, radio, print, and social platforms—both leading up to and during the event. Our support includes strategies for press releases, social media campaigns, promotional items, program assessments, and more, ensuring your event receives maximum visibility and impact.
global development Program
Our Purpose
People are the most important element in the success of any organization. At PSI, our consulting purpose is to help facilities cultivate industry-leading experts in operations, management, programming, and coaching. We provide guidance, resources, and proven strategies that empower staff to grow professionally and achieve their career aspirations, strengthening the racquets and sport court industry as a whole.
Our Success
With over 70 years of combined executive and leadership experience in the racquet and court sports industry, PSI has guided hundreds of professionals in achieving their career goals. For some, that has meant becoming directors of leading facilities; for others, overseeing nationally recognized junior programs; and for many, building successful careers with top racquet manufacturers worldwide. Whatever your aspirations, our consulting expertise provides the direction and support to help you reach them.
Global Training Plans
The purpose of the Global Training Plan is to build on our proven success in developing some of the industry’s top Directors. This plan provides a comprehensive, on-the-job experience pathway designed for every position within a facility. Having served as Directors, Executives, and GMs ourselves, we understand the real-world challenges leaders face and use that insight to create customized development plans tailored to the needs of each individual and club we work with.
Disney Institute
We offer to our select managed clubs a unique opportunity with Disney Institute that will enhance any organizations customer experiences. This can also be offered to any professional, leader or support staff through our Global Training Program.
Facility Design
Courtside design
Outdoor Lounge Design
Outdoor Lounge Design
One of our largest project to date redesigned all the awnings, outdoor seating around the courts and added pavers to the largest residential clay court facility in the U.S.
Outdoor Lounge Design
Outdoor Lounge Design
Outdoor Lounge Design
We help facilities transform their outdoor areas into vibrant social spaces where members and guests want to gather. From small clubs to some of the most prestigious facilities, our consulting expertise creates welcoming environments that elevate the member experience and strengthen community.
Retail Shop Design
Outdoor Lounge Design
Additional Amenities
We help facilities create outstanding member and customer experiences, starting with their welcome centers and pro shops. By optimizing layout, staffing, merchandising, and service, we ensure these spaces make a strong first impression and set the tone for lasting member engagement.
Additional Amenities
Additional Amenities
Additional Amenities
We recognize that today’s facilities must offer a diverse mix of amenities to retain and grow membership. Our consulting experience includes helping clubs successfully expand their court sport programs with additions like pickleball, bocce, and more—creating broader appeal and stronger community engagement.
Landscapes
Additional Amenities
Court Lights
We help facilities reimagine their landscaping, providing assessments and strategic plans that transform outdoor areas into inviting, functional spaces for members and guests.
Court Lights
Additional Amenities
Court Lights
Two of our largest projects—The Landings Club and the Greater Midland Tennis Center—embraced the opportunity to completely transform their lighting systems. With our guidance, both facilities implemented innovative solutions that not only enhanced playability and member experience but also delivered impressive results that showcase the impact of our approach.
Speaking and presenting opportunities
Specialty Courses
Career Pathway and Management
Adult and Junior Coaching
Looking to add a dynamic 4-hour specialty course to your next professional development event? Scott’s sessions consistently earn outstanding reviews. Have another topic in mind? Just let Scott know—he’ll tailor a course to meet your needs.
Specialty Courses include:
- Finding Your Pathway to Success
- Don’t Forget About Us
- Increasing Participatio
Looking to add a dynamic 4-hour specialty course to your next professional development event? Scott’s sessions consistently earn outstanding reviews. Have another topic in mind? Just let Scott know—he’ll tailor a course to meet your needs.
Specialty Courses include:
- Finding Your Pathway to Success
- Don’t Forget About Us
- Increasing Participation at the Club
- Adult Teaching Development Options
- Youth Teaching Development Options
- And more!
Adult and Junior Coaching
Career Pathway and Management
Adult and Junior Coaching
With over 35 years of coaching experience—ranging from beginner adults and juniors to some of the nation’s top-ranked players—Our CEO Scott brings unmatched expertise and energy to every presentation. He delivers engaging sessions that captivate audiences and provide practical takeaways for conferences, staff development events, or in-clu
With over 35 years of coaching experience—ranging from beginner adults and juniors to some of the nation’s top-ranked players—Our CEO Scott brings unmatched expertise and energy to every presentation. He delivers engaging sessions that captivate audiences and provide practical takeaways for conferences, staff development events, or in-club training.
Speaking & Presentation Topics include:
- 5 Play Situations for Everyone
- Infusing Your 10U Program
- Good to Great Doubles
- Building Great Practices
- Red Ball: Your Program’s Lifeblood
- Tactical & Technical Elements for All
- Coaching Your High School Players
Career Pathway and Management
Career Pathway and Management
Career Pathway and Management
Scott is earning rave reviews for his career pathway and management presentations. He is available to speak at RSPA, PTR, and USTA conferences, or to work directly with your staff to deliver impactful professional development.
Speaking & Presentation Topics include:
- Padel, get in now!
- What Sponsors Are Looking For
- Career Pathway to Success
- On-
Scott is earning rave reviews for his career pathway and management presentations. He is available to speak at RSPA, PTR, and USTA conferences, or to work directly with your staff to deliver impactful professional development.
Speaking & Presentation Topics include:
- Padel, get in now!
- What Sponsors Are Looking For
- Career Pathway to Success
- On-the-Job Training
- How to Keep Them Coming Back for More
- Building a Team
- Doing the Little Things
Our Partners- Past and Present
Where we have provided our services
CURRENT OR FORMER Partners-
Dallas Open
Atlanta Open 2022
Atlanta Open 2022
We have partnered with the Dallas Open as our CEO has been their Tennis Operations Manager for this ATP 250 and now ATP 500 event!
Atlanta Open 2022
Atlanta Open 2022
Atlanta Open 2022
Our CEO was the Tennis Operations Manager for this prestigious ATP250 for many years.
Our Partnership with TrekCCM
Another fantastic Pro Circuit event in California September 26- October 2. The CCTC is a $60,000 prize money USTA Pro Circuit event, and is the only professional tennis event ever to take place on the Central Coast.
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