BUILDING RELATIONSHIPS AND CONNECTING COMMUNITIES

 We offer clubs the option to fully operate and manage your facility by leasing the space or property from the existing owners, or to partner with your current team, providing management and operational support while working alongside your staff. In either model, our goal is to strengthen operations, elevate member experiences, and ensure long-term growth and sustainability.

PSI delivers strategic planning and consulting for tennis, padel, pickleball, and all court-sport facilities. We build comprehensive, systematic growth plans that enhance operations, strengthen member engagement, and create long-term sustainability. Our work elevates every aspect of your racquet sports operation—giving your club the structure, clarity, and strategy it needs to grow with confidence.

Our areas of focus include:

Staff Training & Development, Operations Assessment, Customer Experience Planning, Racquet Shop Optimization

 Staff Development Days
Our Staff Development Days bring your entire team together for a focused, high-impact learning experience. We come on-site to introduce new signature programs, elevate on-court coaching skills, strengthen member experience delivery, and align your staff around shared standards and expectations. These sessions energize your team, refine their craft, and ensure your coaching and operations staff are delivering a consistent, elevated experience across every program and interaction.

 PSI helps facilities design exceptional member and customer experiences by conducting a comprehensive facility assessment. This includes key areas such as the welcome center, pro shop, outdoor lounge spaces, court seating, landscaping, lighting, and building upgrades—ensuring every aspect of the club environment contributes to a welcoming and engaging experience.

 We understand that today’s facilities must offer a diverse range of amenities to retain and grow their membership. Through our consulting services, we guide clubs in expanding their court sport programs by adding options such as padel, pickleball, bocce, POP tennis, platform tennis, and more—helping create vibrant, multi-sport destinations that appeal to a wide audience.

For years, PSI has operated some of the largest and most successful tournaments and events on the WTA, ATP, ITF, USTA tournaments, as well as large club functions. We bring that expertise to your facility by implementing innovative and profitable solutions—proven across the U.S.—that elevate both competitive play and community-driven events.

 Our team has built partnerships with some of the world’s largest corporations, and we are ready to help your facility do the same. Through our consulting services, we work with you and your community to develop meaningful partnerships with businesses and individuals across the region, creating lasting value and support for your club.

Our purpose is to help facilities design and operate events that are embraced by the entire community and become annual highlights for the region. Through our consulting services, we guide outreach strategies that engage service organizations, non-profits, charities, youth programs, at-risk groups, and schools—ensuring the event is not only successful but also deeply connected to the community it serves.

At PSI, we elevate fan engagement by focusing on the entire experience—not just what happens on the court. From hospitality and event flow to social spaces and interactive programming, we create an atmosphere where fans feel connected, entertained, and eager to return.

 Your socials will be transformed into an event with tennis/padel/pickleball remaining the focal point.  We will help you engage with demographics that may never step in your door, but will be thrilled that they did.

 We help clubs design a variety of ways for businesses to engage in both B2B and B2C interactions during events. At the same time, our consulting approach ensures strategies are in place to engage every type of fan—whether they are passionate tennis enthusiasts or casual attendees—so the overall experience is balanced and inclusive.

Southern hospitality isn’t limited to the South—and we help clubs bring that same level of care to their events. Through our consulting services, we guide facilities in designing hospitality programs that feature engaged staff and thoughtful service. From tailored experiences for patrons to premium offerings for sponsors and corporate executives, we provide strategies to ensure every guest feels valued.

We collaborate with your team to craft and share the best story of your event. Through our consulting services, we provide guidance on working with local, state, and national media outlets—including TV, radio, print, and social platforms—both leading up to and during the event. Our support includes strategies for press releases, social media campaigns, promotional items, program assessments, and more, ensuring your event receives maximum visibility and impact.

One of our largest project to date redesigned all the awnings, outdoor seating around the courts and added pavers to the largest residential clay court facility in the U.S. 

We help facilities transform their outdoor areas into vibrant social spaces where members and guests want to gather. From small clubs to some of the most prestigious facilities, our consulting expertise creates welcoming environments that elevate the member experience and strengthen community.

We help facilities create outstanding member and customer experiences, starting with their welcome centers and pro shops. By optimizing layout, staffing, merchandising, and service, we ensure these spaces make a strong first impression and set the tone for lasting member engagement.

We recognize that today’s facilities must offer a diverse mix of amenities to retain and grow membership. Our consulting experience includes helping clubs successfully expand their court sport programs with additions like pickleball, bocce, and more—creating broader appeal and stronger community engagement.

We help facilities reimagine their landscaping, providing assessments and strategic plans that transform outdoor areas into inviting, functional spaces for members and guests.

Two of our largest projects—The Landings Club and the Greater Midland Tennis Center—embraced the opportunity to completely transform their lighting systems. With our guidance, both facilities implemented innovative solutions that not only enhanced playability and member experience but also delivered impressive results that showcase the impact of our approach.